A couple of years back I needed to replace my windows and being the tech savvy person that I am, I resorted to use the internet to look for a replacement window company. I used a search engine to find one online using one of those “find it all sites”.

I emailed them and requested for a quotation. I had no idea then that I needed to have them come over and do in-home consultation. It took them about four days to respond and requested that I supply some details about my home. I should have sensed the signs right here but being naïve I gave them the details.

A few days later they sent me a quotation and I was excited. I thought this internet thing really works. I just had a few problems with the quote, nothing terrible just routine questions. I checked for their number on the quote and gave them a call.

Here is where the actual problems started. They kept refering me to one person after another until I got fed up. When I finally talked to someone they informed me the quote was a standard one - they would have to come my place for an actual one.

They didn’t show up on the agreed date and when I called them up they were hardly apologetic at all. They went on about how busy they were and what time of the year it was and so on.

This was when it dawned on me that I was wasting my time with these guys and I cancelled the order.